Terms and Conditions EU

Terms and Conditions: EU

 

Company Information:

The webshop for Powerhoop EU is operated and owned by Innertrak Ltd.
The following Terms and Conditions apply to the Powerhoop EU Websites.
If you have any questions about Powerhoop or Innertrak Ltd, please contact us.
 
Innertrak Ltd
133 Faversham Rd
Kennington, Ashford, Kent TN24 9DE
+44 20328 64680 (Monday-Friday from 8.30-16.30)

Mail: post@powerhoop.co.uk
 
UK Company # 07098129
VAT Registration # 991 7889 41

 
Innertrak Ltd is the exclusive importer and manufacturer of Powerhoops® and Powergloves® in Europe.
If you would like to be a retailer/stockist or if you run a fitness center, please contact Innertrak Ltd for wholesale pricing and details about Powerhoop Instructor Certification.
 
We are a small company that places great emphasis on high quality and good customer service!
 
Ordering:
Innertrak Ltd accepts consumer orders made through the website order system. In special circumstances we may be able to accept orders by telephone.
 
You will automatically be routed to the webshop coresponding to your location. If you prefer a different region or currency, click on the flag at the top of the website. NOTE: Due to territorial and intellectual property rights, we do not ship Powerhoop products to the US and Canada. Sales to New Zealand and Australia must be placed at Powerhoop New Zealand. Sales to customers in France and Belgium must be placed at Powerhoop France & Belgium

The countries to which we ship are listed below. If you do not see your country on the list, it is likely because of excessive shipping rates to your area. Please write to us at post@powerhoop.com if you are having trouble placing an order.

Austria Greenland Montenegro
Bulgaria Holland Poland
Croatia Hungary Portugal
Czech Republic Ireland Romania
Estonia Italy Slovakia
Finland Latvia Slovenia
Finland Lithuania Spain
Germany Luxemborg Sweden
Greece Malta Switzerland*
Greek Cyprus Montenegro  
  Malta  
     
     

Special offers may not be available in all areas or may vary.
 
Although Innertrak Ltd will make all reasonable efforts to ensure that goods displayed on the website are available, Innertrak ApS cannot guarantee availability. You will be sent a confirmation email when the order is received, confirming that the ordered goods are available and your order is being processed.
 
Prices:
Prices are in Euro, and 20% UK VAT is included. Shipping charges are not included, and will be displayed before you make final order and payment.
 
If the delivery address is outside the relevant VAT area, VAT will be subtracted. In such cases, the customer must expect to pay VAT locally when the goods pass customs into their area. Prices are subject to change at any time due to changes in VAT, exchange rates, or changes in our purchase prices. We are not responsible for errors or typos in our webshop(s).
 
Shipping and delivery:
All products are shipped insured. Innertrak Ltd will process orders within three business days upon receipt of your payment. Shipping times depend on the country of destination. Innertrak Ltd cannot guarantee specific delivery times, but if your order has not arrived after 10 days, please contact us.
 
Shipping costs outside of the UK for larger items like Powerhoops are € 19.90 per package.
To order only DVDs or other lighter / smaller products that can be sent as letters to the following rates:

The correct postage on your order will be visual in your shopping cart when you place your order.

Countries marked with a " * " are subject to an additional import charge of €18 for items over €25. Please contact us for shipping costs outside of the EU, or for non-mainland islands (such as the Canary Islands).
 
Payment:
You can choose from the following payment methods when you get to the checkout:
 
Credit card or Paypal:
Both payment methods take place over PayPal’s secure pages. For details, see
https://www.paypal.com/cgi-bin/webscr?cmd=xpt/Marketing/merchant/PCIComplianceDSS-outside
 
PayPal is an e-commerce business that provides the secure transfer of money between member accounts. PayPal is free to join and serves as an electronic alternative to checks and money orders. A PayPal account can make transfers or payments from a bank account or a credit card; a recipient of a money transfer can sign up for a PayPal debit card, request a check from PayPal or transfer the funds to a bank account. For more information, see www.paypal.com.
 
Secure payments:
Credit card payments are made through a secure remote solution, and we do not have access to card numbers or bank information. We do not store any other financial details about the customers. We do not sell customer information to other companies.
 
Mistaken Order:
If you have mistakenly ordered the wrong product, please contact us immediately by email:post@powerhoop.com. If the order has not yet been sent, we can of course change the order. If the order has already been sent, you will need to return the product and pay applicable shipping costs.
 
Damage:
Please examine the package and contents when you receive it. Any transport damage to the package or contents must be immediately reported to Innertrak ApS by phone or email.
 
Warranty:
There is a 2 year warranty in accordance with Danish law.
 
The warranty does not apply for:
- Damage caused by collision with external objects (characterized as triangular notches in the rubber coating), or breakage caused by excessive or unusual force.

Normal wear and tear. As with all fitness hoops that can be dismantled, normal wear results in joints that may feel loose after 2-3 months. This will not affect the functionality of the product and is not covered by the warranty.

- If the product is stored or used incorrectly, or if the product has been altered or used for other purposes than intended.
 
For warranty claims, you will need your Order Confirmation and the package delivery receipt.
 
Returns:
Your satisfaction is essential to our success and we are happy to accept returns. Goods must be received by us in new condition and in their original packaging within 14 days of purchase. Reasonable care should be taken by you not to mark, stain or soil the item as this may render them non refundable. Please email us before returning any goods so we can authorize the return and give you correct return information: post@powerhoop.eu.
 
Innertrak ApS does not accept responsibility for loss or damage of returned goods during return transit. Innertrak ApS strongly recommends the usage of a traceable system for the return of any item. The customer is responsible for shipping costs on replacement orders. 
 
These terms and conditions do not affect your statutory rights as a consumer, according to Danish law.
 
Upon receipt of the return, the total sum debited from your credit card will be transferred to your account. As stated, returned goods must be complete, in perfect condition, unused, unaltered and in the original packaging.
 
Complaints:
Innertrak ApS aims to provide a high standard of service, and we have chosen our products because we believe them to be of good quality. If you have concerns about our products or standards of service, please let us know and we will do our best to make amends. Please contact us by email:post@powerhoop.dk.
 
Import duty:
We are registered in and deliver from Denmark. If you order products from our site for delivery outside the EU, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
 
Medical disclaimer:
Innertrak ApS and its employees make no claim as to the benefits arising from the use of Powerhoop®, Powergloves®, Armhoops, or any of our other products. Innertrak ApS products are used entirely at your own risk. Our staff are not medically trained, and we advise that if you have any questions or concerns before using our products you consult a medical practitioner before purchase or use. Innertrak ApS will not be liable for consequential losses caused by the use of any of the products on our websites.
 
Privacy Policy:
All the information provided to Powerhoop Websites including email addresses, delivery addresses and credit card details are strictly private and confidential. We do not sell or distribute customer details to other companies. We may on occasion contact you to notify you occasionally about important changes or additions to the website of our products. With your consent, we may inform you by email about our other products and services which may be of interest to you. If you don’t want to be contacted in the future, you will be given the option to unsubscribe. Powerhoop webshops use a secure socket layer (ssl) protocol to protect your information against any leakage or misuse. In the unfortunate event that your information has been leaked or misused, Innertrak ApS cannot be held liable for any losses incurred to you.
 
Disclaimer:
While we endeavor to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.
 
The material on this website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
 
Intellectual property rights:
Innertrak ApS is the owner of designs and content of this website, which are protected by copyright and other intellectual property rights. No part of this site may be copied, reproduced, modified, distributed, displayed, posted, or transmitted without permission. All trademarks, product names, company names or logos featured on this website are the property of their respective owners.
 
Users of this site may use the contents of this site as a shopping and information resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this site without permission is strictly prohibited.

Resale of Powerhoop products:
Customers who plan on reselling or delivering Powerhoop products outside of their home country must first consult Innertrak to ensure that they will not risk any licencing or trademark violations or infringe upon any existing territoriality agreements. 

Links to and from other websites:
If you would like to link to this website, you may only do so on the condition that you link to, but do not replicate, the home page of this website, and subject to the following conditions:
 
(a) you do not remove, distort or otherwise alter the size or appearance of the Powerhoop logo(s);
(b) you do not create a frame or any other browser or border environment around this website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any Powerhoop trade marks displayed on this website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain anything that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the right granted in this clause for breach of these terms and to take any action we deem appropriate.
(h) You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of this clause.
 
Rights to alter terms and conditions:
Innertrak ApS reserves the right to change the terms and conditions without notice. Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.
 
Jurisdiction:
This agreement will be governed, and constructed according, the laws of the country of the company specified on the website. If no other company is specified, the agreement will be governed, and constructed according to the laws of the United Kingdom (including its conflict of laws rules). By using the Powerhoop Websites you agree to submit to the exclusive jurisdiction of these courts.
 
If you have other questions regarding the terms of purchase, please contact us!
Send an email to post@powerhoop.com